Terms & Conditions

All DVDs, CDs, Blu-Rays and Games sold to us are checked by our quality control team during our quality assessment process. Decluttr will not make payment for, or return to the sender/seller/user any DVDs, CDs, Blu-Rays or Games if one or more of the following conditions exist:

• If ANY of the original disks from the original item are missing;
• If the disk in the case does not match the cover and/or sleeve notes;
• If some, or any, of the cover and/or sleeve notes are missing;
• If the cover and/or sleeve notes OR the disk are irretrievably damaged and cannot be refurbished (e.g., the disk is cracked or very badly scratched or the cover and / or sleeve notes are water damaged, ripped or torn);
• If the cover, the disc artwork and/or the sleeve notes are defaced in any way;
• If Decluttr suspects the product is non-original, counterfeit, fake, or illegal in any way. Please note, this matter is taken very seriously and Decluttr reserves the right to take further action as appropriate regarding non-original copies, counterfeits, or illegal copies. Please see the section above titled "Selling Your Stuff – General Conditions" for more information;
• If when quality assessed by our team we find that the CD you have sent to us and/or valued on our site, is in fact not a CD album but a CD single we reserve the right to fail that item and under our Terms and Conditions deal with that item as we do with all items that fail quality assessment;
• If the barcode you entered is NOT identical to the barcode on the item you send to us and/or if the barcode is not evident on the cover, disc artwork and/or sleeve notes of the item received;
• If no barcode is present;
• If any Game does not have all the original instruction booklets in addition to the original artwork; or
• If any Game is sent to us in a format that we do not accept, as described below.

Where DVDs, CDs, Blu-Rays and Games are rejected for any of the above reasons, Decluttr’s decision is final. Decluttr will inform users if one or more of their items have failed quality control via email updates and/or through their Decluttr online account.

If you send a DVD, CD, Blu-Ray or Game which was not included in your order (either intentionally or by mistake), it will automatically fail our Quality Assessment and will be recycled responsibly. We cannot return or pay for any media item which was not valued in your order.

We only accept Games on the following formats: Playstation 2, Playstation 3, Playstation 4, Xbox, Xbox 360, Xbox One, Nintendo Wii, Nintendo DS, Nintendo 3DS, PSP and PS Vita. Games in these formats will be accepted by title based on the valuation or Offer Price provided. Accepted formats may change without notice, so please check these Terms & Conditions prior to creating a transaction with us. For clarity, we DO NOT accept PC Games.

LEGO®

All LEGO® sold to us is checked by our quality control team during our Quality Assessment process.

Where any LEGO® does not pass our Quality Assessment we have a right to reject your items at our discretion and make no payment for them. Your LEGO® will be weighed again with blocks that have failed removed, and we may revise your payment based on the new weight. In this instance, you will be contacted with the revised price and will be offered the chance to accept or reject the offer. If you reject our offer, we will send your items back for FREE.

IMPORTANT: we will not make payment for any LEGO® which fails our Quality Assessment. LEGO® delivered in the following condition will be deemed at our absolute discretion to have failed the Quality Assessment:

a) if the LEGO® in your order is damaged. This includes LEGO® that is chewed, discoloured or warped. Please note that the definition of “damaged” is completely at our discretion.

b) If the LEGO® in your order isn't authentic or original (i.e. a different brand such as Mega Bloks or K-NEX).

If your LEGO® order weighs less than originally described, we will revise the value of your payment according to the actual weight.