Selling CDs, DVDs, Blu-Rays & Games
All DVDs, CDs, Blu-Rays, Games and Books sold to us are checked by our quality control team during our quality assessment process. Decluttr will not make payment for, or return to the sender/seller/user any DVDs, CDs Blu-Rays, Games and Books delivered in the following condition:

  • If ANY of the original disks from the original item are missing.
  • If the disk in the case does not match the cover and / or sleeve notes.
  • If some, or any, of the cover and / or sleeve notes are missing.
  • If the cover and / or sleeve notes OR the disk are irretrievably damaged and cannot be refurbished e.g. the disk is cracked or very badly scratched or the cover and / or sleeve notes are water damaged, ripped or torn.
  • If the cover, the disc artwork and/or the sleeve notes are defaced in any way.
  • If Decluttr suspects the product is 'non original' in any way. Please note, this matter is taken very seriously and Decluttr reserves the right to take further action as appropriate regarding ‘non original’ recordings or fakes. Please see the conditions given herein these Terms and Conditions for more information about users sending or attempting to sell non-original, counterfeit or fakes to us which can be found in the section of these Terms and Conditions entitled 'Selling Your Stuff – General Conditions'.
  • If the barcode you entered on our website(s), mobile applications or online valuation systems for valuation is NOT identical and/or evident on the cover, disc artwork and/or sleeve notes of the item received.
  • If no barcode is present we reserve the right to reject the item.
  • If any Game does not have all the original instruction booklets in addition to the original art work.
  • There is substantial damage to the Book’s front cover. Please note that “substantial damage” is completely at our discretion.
  • An item differs from the description provided when you completed your order. We accept Books using the ISBN number to identify each individual item.
  • The Book has damaged, missing or defaced (including annotations, highlighting or written notes and drawings of any kind) pages.
  • The Book has visible damage or discoloration caused by liquid, mold or deterioration over time.
  • The Book is missing its dust jacket, or any other kind of cover provided when you first purchased the book.
  • The Book has an ISBN number that is not identical or evident on the cover, front or back to the number you entered on our website to receive a valuation.
  • The Book has significant damage to its corners/edges.


Where DVDs, CDs, Blu-Rays, Games and Books are rejected for any of the above reasons, Decluttr’s decision is final. Users will be kept informed via email updates and by us providing updates to the relevant transaction within their Decluttr online account, if one or more of their items have failed quality control.

  • If any Game is sent to us that is of a format that we do not accept which is described below:


We only accept Games on the following formats: We only accept Games on the following formats: Playstation 2, Playstation 3, Playstation 4, Xbox, Xbox 360, Xbox One, Nintendo Wii, Nintendo DS, Nintendo 3DS, PSP and PS Vita. Games in these formats will be accepted by title based on the valuation or Offer Price provided. Accepted formats may change without notice, so please check these Terms & Conditions prior to creating a transaction with us. For clarity, we DO NOT accept PC games.

For DVDs, CDs, Blu-Rays, Games and Books the prices offered to you by us are valid for six (6) months from the date that they are offered to you and you complete a valid transaction on our webservice(s), website(s) and/or mobile application(s) and after that period you understand, accept and agree that should we not process your items at our warehouse within the period (six (6) months) that the offer price is valid, that we may revalue your items. In the event that we do have to revalue your items, you hereby understand and agree to the ‘new offer prices’ following the revaluation, as determined by us at our sole discretion, and that we will process your items and your payment in accordance with the ‘new offer prices’ only. We will contact you, usually, via email in the event that this happens.

Selling Tech Products
All tech products sold to us are checked by our quality control team or a quality control team of one of our nominated partners during the quality assessment process. If your tech product(s) fail our quality assessment process it will be because the item that you have sent to us is NOT as you have described it when entering the details (providing the required information as prompted by us) of this item on our webservice(s), website(s) and/or mobile application(s) and therefore the information you have provided during the selling process to us does not match that gathered by our quality control team when reviewing the tech and/or tech product(s) that you have sent to us.

Each tech product(s) that you sell to us should match, where applicable, and, including but not limited to the, make, model, size, colour and condition that you ascribe it when using our webservice(s), website(s) and/or mobile application(s) to sell your tech product(s) to/on Decluttr. When we quality assess your tech product(s) at our warehouse, or in a place nominated by us solely, we will use the Condition Specifications given below, which were presented to you on our webservice(s), website(s) and/or mobile application(s) when you described the condition of the item to make sure that the tech product(s) you sent to us is as you described it on our webservice(s), website(s) and/or mobile application(s) when deriving a Decluttr valuation/offer price for the item(s) you wish to sell. The Condition you described the tech and/or tech product(s) to be in, when selling your tech and/or tech product(s), to us on our webservice(s), website(s) and/or mobile application(s) directly affects the price we offer for it and if we determine the condition to be different from that which you described we may offer you a revised valuation. Details of what happens when we offer a revised valuation for tech product(s) are contained within these Terms and Conditions.