How we collect and use your information

How we collect and use your information

When you use our site, we collect information directly from you when you provide it to us. We also collect information automatically as you use our site. We also receive information about you from third parties such as services providers. Some of what we collect may be personal information that is reasonably capable of identifying you. Generally speaking, we use the information we collect to present and operate our site and services, to provide you with information and support you have requested, to both promote our services to you and deliver targeted advertising to you, and to analyze and improve the operation of our site and services include by understanding how users engage with our site.

Your name and contact details

We ask for your name and contact details when you create a Decluttr account. We use this information for the following:

  • Delivery of items you’ve purchased or shipping of items you’ve traded in. 
  • Sending important service updates by text, email, post or push notification (you have the option to opt out of these in your account).
  • Sending promotional material on our latest offers, discounts, voucher codes, competitions by text, email, post or push notifications (again, you can opt out of these at any time in your account settings).
  • Fraud prevention and detection.

Your date of birth and gender information

Your date of birth and gender information is collected when you create a Decluttr account. We use this data for the following:

  • To determine which products, offers and services will be of interest to you.
  • To send personalized birthday-related promotions and offers.
  • Fraud prevention and detection.

Your payment information

Payment information is collected when you check-out on our trade-in or Store website. It includes credit/debit card details, bank account details or PayPal details, depending on the payment method you choose. Your payment information is used to:

  • Take payment for purchases.
  • Pay for items you’ve traded in.
  • Prevent and detect fraud.

We do not store credit or debit card details. Any bank details we need to hold are protected by the appropriate security measures.

Your contact history with us

We may record and store any communications with you (such as customer service queries). This data is used for the following purposes:

  • Provide customer support.
  • Create solutions to common customer problems.
  • Customer service training.

Your purchase history and saved items

We store information on your purchase history and saved items to give you the best possible experience. Storing this data allows us to:

  • Personalize your website experience (such as recommending products) using automated and computerized technology.
  • Improve and optimize the products and services we offer.
  • Ensure you only receive marketing emails relevant to your interests.

Information about your devices and how you use our services

We automatically collect information about the device you’re using (i.e. mobile, computer, tablet, etc) as well as your operating system, access times, browser information (including type, language and history), your location data, settings and other data. This information is collected via cookies and other technologies, and allows us to deliver the following:

  • Personalized browsing experiences, including product recommendations.
  • Relevant adverts across the web.
  • Service optimization through research and data analysis.
  • Insight for new products and services.

We take all measures necessary to protect your identity when combining personal information with your device information. Occasionally, we may provide third parties (such as software used to power our services) with aggregated information and analytics in order to deliver and improve our service. This information will be anonymised so it cannot be used to identify you.