Mobile Device Secondhand Market Analysis

Upgrading your cell phone is a great feeling. Your shiny new phone has amazing capabilities, a top-of-the-range camera and tons of storage for all of your favorite apps and pictures. When you look past the megapixels, storage space and model name – do you truly understand what your cell phone is capable of?

Decluttr spoke to Americans of all ages to find out how much they really knew about the cell phone they use every day.

The majority of Americans reported that they had upgraded their smartphone within the last year. The most popular reason for upgrading is because their last device had broken (31%), followed by the need to have a faster cell phone (26%).

In terms of cost, 43% of Americans spent $500 or more on their latest upgrade. An overwhelming majority of 86% of respondents feel the price they paid for their phone was worth it.

As happy as Americans are with their cell phones, only half of respondents were able to correctly identify their cell phone model by image, compared to other devices by the same manufacturer. The most recognizable device is the Samsung Galaxy S9+, with 71% of respondents correctly identifying it.

When it comes to smartphones, all eyes are on the 5G network. The 5G rollout across the United States is currently in motion, but is set to become much more widely available over the coming months and into next year.

Whilst 5G may be the word on everyone’s lips, many Americans don’t truly understand this upgrade to the mobile network. Around a third of Americans state that they own a 5G-capable device, despite the select choice of devices, the limited availability and the huge cost.

There is a lot still to learn of the benefits of refurbished cell phones. There are a number of misconceptions amongst American consumers, with the most popular being that things can go wrong with refurbished phones (64%). As many as 44% of Americans felt that warranties were not as good for refurbished devices, and 36% thought buying a used phone would never feel the same as a new one.

At Decluttr, our cell phones are certified refurbished, going through an extensive 70 point check including the battery health, screen and data security alongside the functionality. A 12 month warranty is provided as standard for every tech item bought on our Store.

What is the difference between a refurbished phone and a brand new one? For 68% of Americans, they could not identify a difference between the two.

As many as 60% think they could save as much as $399 by choosing a refurbished phone over a brand new cell phone yet only 6% of Americans currently own a refurbished phone.

However, although a small percentage currently own a refurbished smartphone, the majority (51%) of Americans have shown that they are likely to consider purchasing a refurbished device to ensure they’re saving money.