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Is there a minimum number of DVDs, CDs, Blu-rays, Games, Books or Tech I can sell to you?

The minimum number you can trade in is 10 items. This is due to the cost of postage. You can trade up to 500 individual DVDs, CDs, Blu-rays, Books or Games in any single transaction.

Is the price quoted the value I will get?

All DVDs, CDs, Blu-Rays, Games and Books that are received by Decluttr are checked for quality. This includes examination for scratches that stop the item playing, having a full set of sleeve notes and ensuring the case is not badly damaged. If you are not sure if your items will pass quality control you may still send them in but if they fail we can not return them.

Do you buy CDs, DVDs, or Games without the case?

We only purchase DVDs, CDs, Blu Rays or Games with all artwork and inlays, undamaged and unmarked. We do not buy DVDs, CDs, Blu Rays or Games without cases.

The item I'm trying to sell does not have a barcode. How do I enter it in?

Unfortunately we only accept items which have a valid barcode contained within our database. If the product does not have a valid barcode we cannot accept it.

What happens if you reject something I send you?

In some rare instances we have to reject items sent to us due to damage. If this happens we reserve the right not to pay for rejected items.

Unfortunately we are not able to return rejected items so please ensure you follow the guidelines.

Full details are contained in our terms and conditions.

Some of my items are in a poor condition, will you still accept them?

Unfortunately if they do not meet our general terms and conditions, this cannot be guaranteed.

If unsure, please refer to our full terms and conditions.

Do you pay more for items that have never been opened or used?

No. We treat all the items you sell to us as second hand.

Why aren't certain barcodes being accepted on the site?

We only accept barcodes that are contained within our database. We update our database daily, so please come back in the near future and try again.

Can I sell you multiple copies of the same item?

You can only sell one of the same item per transaction. If you have a bulk amount of a particular item to sell, please email support@decluttr.com to arrange.

What don't you accept?

We reserve the right to retain all pirate disks sent to us and destroy them, CD Singles, Free CDs, DVDs and Games sent out by newspapers or magazines, blank CDs or DVDs, damaged items, incomplete items/box sets.

Why won't you send my unacceptable CDs, DVDs, Blu-Rays, Games and Books back?

Due to the large number of items that we receive daily it is not possible for us to store these items before they can be reclaimed. All unacceptable items are sent for recycling which includes paper, plastics and the disks.

I forgot to include some items in my parcel. What should I do?

If you have forgotten to include some items in your box please contact the customer services team.

Can I add more CDs, DVDs, Blu-Rays, Games or Books to my order?

Unfortunately once you have completed your transaction you are unable to add additional items to it. Please create a new order for any additional items. Please note that an order needs to be a minimum of ten items.