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I've forgotten my username / password. How can I retrieve it?

Please click this link to retrieve your details.

My box has been sent, when will it arrive?

From the moment your box is sent to us, it should take 7-10 business days to get to us here at

How do you determine how much you will pay me for my items?

The amount we are able to pay users for their old DVDs, CDs, Blu-Rays, Games, Books and Tech is item dependent. We use a number of different criteria in order to fulfil our aim of offering users the best price possible for their DVDs, CDs, Blu-Rays, Games, Books and Tech.

I've not received my Welcome Pack.

You can re-print your welcome pack by signing in to your account, selecting the order, and clicking on the print icon. If you don't have access to a printer, please contact our Customer Services team.